Introduction

The Department of Tourism, Government of West Bengal is committed to protecting your privacy.

This Privacy Policy applies to the following services:  

1. Dept. of Tourism, Government of West Bengal website (hereafter referred to as the “website”)

   URL:  https://wbtourism.gov.in

2. West Bengal Tourism Android App (hereafter referred to as the “app”)

    URL: https://play.google.com/store/apps/details?id=com.unos.westbengaltourism

3. West Bengal Tourism iOS App (hereafter referred to as the “app”) –

   URL:

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. We process certain information about you when you use our service(s) provided by our official Android/IOS application or our Official Website. Some of that information may enable you to be identifiable (“Personal Information”).

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from the services mentioned above.

This Privacy Policy explains what Personal Information we collect, how we collect, store and use your Personal Information when you visit or use our app or website. It also describes the types of Personal Information we collect, how we use this Personal Information to ensure we provide relevant and timely services to you and to improve your experience of using our app or website.

What Data do we collect?

Personal & Social Media Information

• Normally, we do not collect any personally identifiable information that may be used to personally identify you until it is necessary to render some special services to you like Booking of Tourism Properties, Access to user-restricted sections of the app and website.
• However, when you register for an account in the app or on the website, we collect your information like name, age, gender, email, phone no., city of residence, country and language etc. that you provide to us for the same purpose. We store these pieces of information as required and as part of the rendering of the services to you which require the same.
• Information you share publicly on social media may be re-published on our site; for example, through a widget. If you submit your personal information in a public domain such as a mailing list, online forum, blog, wiki pages, issue tracker or social media channels, we may store some of this information, but we will only use it in accordance with this Privacy Statement. However, these are publicly available channels, so we are not responsible for ways in which other parties use the information you provide.
• Additionally, when you book any accommodation under the Dept. of Tourism or WBTDCL, we collect the information like, Date(s) of Stay, Room Type(s), No. of Room(s) required, Guest Details like name, age, gender, identity proof along with its number etc. which are required for the same. We store this information to provide the booking service.

Browsing Information

• When you visit our website, we may collect and store the date, time and duration of your visit, your web browser version, your OS version, the pages accessed and the referring page, our server also may log your computer’s IP address. However, this information is not linked to your personal information.
• When you use our app, we may collect and store the date, time and duration of your usage, your OS version (Android/iOS), your IP address may also get logged. However, these information are not used to personally identify you nor they are shared with any third party.
• We may also collect other non-identifying statistical information concerning usage of our products or our app, websites may be made available to the public.

Location Information

• We may collect Location Information in the app to show certain location-based information in the app like Tourist Places near your location, Tourism Attractions near your location or information related to amenities like ATM, Bank, Rail Station, Bus Station, Police Station etc. near your location or weather information near your location.
• We ask for your permission before collecting the location information in the app. Once, you agree to share your location information and provide the confirmation, we may start to collect the same in the app. However, no personally identifiable information related to your location is collected.
• If you disagree to share your location information, we do not collect it and the services dependent on the location information may not work for you in that case.

What Data we don’t collect?

• When you make a payment on the website or in the app, it is done in a secure payment gateway provided by any third-party payment gateway provider.
• We do not store your Credit / Debit card / Net Banking / UPI details and personal information or bank details. All transactions are carried out on the website/interface of the Payment Gateway and are governed by the Payment Gateway’s own privacy policy. The Payment Gateway does not share your financial information with us.
• We are not collecting any other information except the data specified in this privacy policy.

How these data are collected?

• We collect personal information that you provide to us directly when you fill in a Registration form, Booking form, Contact form or Feedback form or email or register with us directly or through Google, Facebook or any other media or make a booking through the website.
• We only collect this information when you provide it voluntarily or consent to us collecting it.
• Information you share publicly on social media may be re-published on our site. If you submit your personal information in a public domain such as a mailing list, online forum, blog, wiki pages, issue tracker or social media channels, we may store some of this information.

Where is your Personal Information stored and processed?

• We will process and store your Personal Information in the locations of our servers which are primarily in West Bengal, India.

Use and disclosure of information

• We may use your personal information for the purposes of processing bookings, issuing confirmations, responding to your queries or comments, providing information, updates, reporting and to improve our website, our app, our software or our social media channels.
• We may also use your personal information to ask for your testimonials, feedback or other support.
• Fulfillment of Bookings is carried out with registered Vendors and we may share personal information with these people to enable them to complete their tasks. However, we will not sell or rent your personal information to third parties.
• We may use your social media information in accordance with this Privacy Statement.
• We take reasonable steps to protect your personal information from misuse, loss, unauthorized access, modification or disclosure.
• We may use your browsing information when you visit our website like pages you visit, your interest area, your computer’s IP address only for statistical purposes. We do not share the collected information with any third parties.

Use of Data

Department of Tourism, Government of West Bengal uses the collected data for various purposes like as follows:

• To provide and maintain the Service
• To notify you about changes to our Service
• To allow you to participate in interactive features of our Service when you choose to do so
• To provide customer care and support
• To provide analysis or valuable information so that we can improve the Service
• To monitor the usage of the Service
• To detect, prevent and address technical issues

Legal Requirements

Department of Tourism, Government of West Bengal may disclose your Personal Data in the good faith and belief that such action is necessary to:

• To comply with a legal obligation
• To protect and defend the rights or property of the Department of Tourism, Government of West Bengal
• To prevent or investigate possible wrongdoing in connection with the Service
• To protect the personal safety of users of the Service or the public
• To protect against legal liability
• All legal issues will be subject to the decision under the jurisdiction of Hon’ble Kolkata High-court. (if any, if required)

How do we secure your Information?

We take the best care possible to protect your personal information collected online and steps in an effort to treat your information securely and in accordance with this Privacy Policy. Unfortunately, the security of data transmitted over the Internet cannot be guaranteed to be 100% secure, and we cannot ensure or warrant the security of any information you provide to us or receive from us online or through email. We are unable to protect that information until it reaches us. Once we receive your communication, we make best endeavours to keep your information secure. We do not accept liability for unintentional disclosure.

Transfer of Data

• Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
• If you are located outside India and choose to provide information to us, please note that we transfer the data, including Personal Data, to India and process it there.
• Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
• Department of Tourism, Government of West Bengal will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Security of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Service Providers

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children's Privacy

Our Service does not address anyone under the age of 18 ("Children").

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

How will we notify you of changes to this Privacy Policy?

We may update this Privacy Policy from time to time. We will post any Privacy Policy changes on our website or app. If our practices change regarding previously collected Personal Information in a way that would be materially less restrictive than stated in the version of this Privacy Policy in effect at the time we collected the information, we will make reasonable efforts to provide notice and obtain consent to any such uses as may be required by law.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

(e. g.) By email: sample-email@emailserver.org